If you have any further questions not covered by our FAQs, please contact us for further information.

For young people aged 11-18, we don’t charge a fee but ask that you make a suggested minimum donation of £10 for each counselling session, which can be Gift Aided. For adults, we operate a sliding scale of fees for adults depending on your circumstances and employment status. For full details, please see our Fees and Payments page.

For all donations: To add 25% to the funds for Wellspring, at no cost to you, if you are a UK taxpayer, please sign the Gift Aid form that will be sent to you along with initial appointment letter.

You can pay by debit or credit card via our STRIPE payment system, or by bank transfer.

When you first contact us, you will speak to one of our Admin team who will explain the registration process. You will be asked to complete some basic information on our secure online forms, on receipt of the completed forms you will be added to our waiting list. If you are not able or prefer not to use our online forms, our admin team can help you.

As soon as an appointment comes up that fits your availability, our admin team will get in touch with you. Your first appointment will give you the opportunity to find out more about the counselling and discuss if the kind of help we are able to offer you will meet your particular needs.

If you decide to take up the offer of help, we will arrange an appointment for your first session with one of our counsellors at an agreed time.

Sessions are weekly and last approximately 50 minutes. Counselling sessions are initially for a period of 6 or 12 weeks with the possibility for more sessions where it’s needed; after discussion with your Counsellor.

You can find out more about our counselling venues, which includes facilities in Portishead, Clevedon, Weston-super-Mare and Nailsea, by visiting our Counselling venues page.

Most of our counselling sessions are offered after school hours. You can find out more about our counselling venues, which includes facilities in Portishead, Clevedon, Weston-super-Mare and Nailsea, by visiting our Counselling venues page.

What is shared between you and your counsellor is confidential. Nothing about you is shared to anyone outside Wellspring Counselling without discussing this with you first. We would only break confidentiality if you or someone else connected with you may be at risk of harm from yourself or other people. Your privacy will be respected as fully as possible.

All counsellors are required to speak to their Supervisor regularly about their work with clients. However, this is done anonymously. Supervisors are all experienced practitioners who support our counsellors, ensuring Wellspring continues to provide a professional and robust service and meet your needs as best as possible.

Please give us at least 48 hours notice – if possible – if you are unable to attend your appointment. If you miss an appointment without telling us, we will follow up by telephone or email to discuss future appointments.

If we don’t hear from you within 2 weeks of a missed appointment, we will assume that you do not wish to continue your counselling. However, you are free to access our service in future if you wish to do so.

Sometimes a client may feel that they are not comfortable with their counsellor, which is holding back the progression of counselling.

Please do not feel embarrassed or anxious as this is not uncommon, we ask that if you do feel this way to contact Wellspring reception where we can have a friendly conversation on how you feel and the various options for changing your counsellor.

In the first instance, please contact us on email admin@wellspringcounselling.org.uk. If we are unable to resolve your complaint, please contact the Chair of Trustees through reception@wellspringcounselling.org.uk.

You can also contact the British Association of Counsellors and Psychotherapists on email professional_conduct@bacp.co.uk.